The Old Post House, Weybridge, KT13 8TS
01932 264626

Provide a quick, engaging customer response

Increase customer loyalty using bpm’online’s service solution. Featuring a singular agent desktop and omnichannel communications tools, your service team will be able to reduce response time and increase customer satisfaction. Create a phenomenal response every time.

Improve Productivity Levels

Work smarter with custom business processes that automate everyday business tasks.

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Cloud Based CRM Solution

Create a more flexible workforce, allowing you to work on any device, anywhere at any time.

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Service Product Features

360° Customer View
Take control of the customer journey

Drive an effective and engaging service workforce by accessing a complete 360° view of your customers.

  • Customer Relationship Management
  • Data enrichment through Social Media
  • Full Interaction History

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Omnichannel Communications
Improve workforce productivity

Allow your workforce to communicate quickly and efficiently using a range of powerful internal collaboration tools.

  • Integrated tasks and calendar
  • Smart internal Social Network
  • Integrated calls and emails

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Contact Centre
Improve response times

Allow your team to manage their cases more efficiently using a single agent workplace. Here the agent will be able to close more requests and speed up response times.

  • Agent Workplace
  • Supervisor Workplace
  • Queue management and prioritisation

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Case Management
Increase customer satisfaction

Use bpm'online service for instant case resolution and satisfaction surveys.

  • Unified case database
  • Out of the box case management processes
  • Case Log

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Bpm’online has been recognised in 'Gartner's Magic Quadrant' for multiple categories including; Sales Force Automation, Customer Engagement Center Suite and Customer Service Software.

forrester awards logo

Bpm’online was named a Leader by 'The Forrester Wave™' in the category of 'CRM Suites for Midsize Organisations' Q4, 2016. Futhermore, bpm'online was also cited for its intelligent process management capabilities.

Knowledge Management
Gain access to the necessary information at the right time

Keep track of all the frequently asked questions, presentations and documents in one single place.

  • Upload any files or text
  • Rate the Knowledge base article
  • Knowledge base structure

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Service Catalogue
Create an organised list of services.

Use bpm'online service catalogue to unify your service level agreements.

  • Unified service catalogue
  • Response and resolution times
  • Timely case resolution

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Business Process Management
Automate Everyday Business Tasks

Start automating your key business processes with a powerful yet simple visual process designer.

  • Out of the box service processes
  • Visual Process Designer
  • Process monitoring and analytics

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Synchronisation and Integration
Integrate with your current tools

Employ out of the box integration capabilities to connect with your current email servers and tools.

  • Data import from Excel
  • Google integration
  • Microsoft Exchange Integration

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System Designer
Personalise your System

We give you the power to fully customise your CRM, creating a personalised solution for your business.

  • UI customisation
  • Visual Content Designer
  • Manage user roles and access rights

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Learn how CRM can help improve customer loyalty, retention and satisfaction.
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